Refund Policy

Cancelation

• Artora Pads is capable of providing a refund of up to 85% of your order value in the event of a substantiated refund request. This refund amount reflects a deduction of a 15% processing fee that is applicable across various payment platforms, which Artora Pads is obliged to cover.
• Artora Pads can cancel your order in the first 6 hours after your purchase. Therefore, we will no longer accept your cancellation request if passed the due time.
• Artora Pads cannot cancel your order if the package is already shipped and on its way to you.
• Artora Pads does not accept return items from customers considering the cost is too expensive and the procedure is too complicated. Not to mention, the customer is the one who needs to cover the cost.
• Unreasonable refund or cancel request will not be granted by Artora Pads especially if it's customers' mistakes; such as accidental clicked of items, etc.

Forget to Input the Discount Code

• Discount Code can only be applied before you make any purchase; if refund or cancel request is asked because you forget to input the code, Artora Pads will not grant it.

Delivered but The Customer does not receive the Package

• Artora Pads will try its best to ask the shipping carrier about the customer's package. It usually got stolen or lost.

The Package is Lost caused by the Courrier/Shipping carrier

• Artora Pads cannot refund and are not responsible if the package is lost caused by the courier/shipping carrier. Since we already provided the correct address from the customer to the shipping company.

Input Wrong Address and Already Shipped

• When the customer inputs the wrong address, the package usually gets lost or destroyed in the destination country. In other words, the package is not going to return to us. Thus, Artora Pads cannot change the address nor refund the money if the package already shipped.
• For instance: The located address you input on our system was in the United States, however, you suddenly want to change it to the United Kingdom while the package already shipped. Here, we cannot grant your wish to cancel or refund.

Delivered but the Customers Rejected or Unable to Receive The Packages

• Artora Pads won't refund unreasonable rejected packages.
• Artora Pads won't refund if customer unable to receive the packages. E.g. Did not answer the phone call from shipping company or no one receive the package.

Failed to Deliver

• Customers need to pay an extra cost(From$12 to $40) – applied when the package is failed to deliver and the customer wants the shipping courier to deliver it again from the nearest warehouse to their address.
• Artora Pads can only refund 85% of the product price if the customer does not want to pay an extra cost (From$12 to $40) to re-deliver their package to their address.
• Artora Pads can only refund 85% of the product price if the package is failed to deliver due to the customer’s objection to paying the taxes or fees that are being

Return the Package

• First, the customer needs to contact Artora Pads by e-mail, at support@artorapads.com, before returning the package.
• Second, explain to our customer service the reason why you want to return the package. Third, wait for our customer service confirmation.
• Fourth, if your email is accepted and granted, our customer service will provide you with further instructions on how to send and return the package to us.
• Customers who want to return the package are fully responsible for the return shipping fees, taxes and any other applicable fees.

NOTE:

• the item that is directly returned to us without requesting an initial confirmation, will not be accepted and processed.
• to be eligible for a return, the item should be in the same condition as when you initially received the package; unused, with tags, still in its original packaging, and the receipt or proof of the purchase must be provided.
• Complaints for returning the items will only be granted max. 7 days after the item has delivered to you.

Currency Policy

• Our website is set automatically to adjust with customers' money currency. It is done to help the customer get a clear picture of how much they would pay in their currency; it will also be different for each customer from a different country.

Shipping Issues Investigation

• Artora Pads will investigate the issue directly after receiving a complaint from you.
• The process usually takes 1 to 2 weeks. If we do not get a result or cannot find any other solution, we will refund 85% your money.

Wrong, Defective, Damage Items

• Artora Pads’s customer service will try to assist you. Hence, if you have received wrong, defective, or damaged items, please contact us immediately by e-mail, at support@artorapads.com .
• If the package is dented or damaged caused by the EXPEDITION PARTY during transit, Artora Pads will NOT be responsible for it
• Artora Pads’s customer service will try to assist you. Hence, if you have received wrong, defective, or damaged items, please contact us immediately by e-mail, at support@artorapads.com
• Artora Pads does not serve returns if the customer has given a negative review or being rude/disrespectful/impolite in submitting a complaint
• It is MANDATORY to include the UNBOXING PACKAGE VIDEO & PHOTO (not being edited nor cut; send us the original video) after receiving it from the courier
• Artora Pads only received a complaint no later than 24 hours after the item is successfully delivered (based on the time in online tracking, NOT THE TIME you received it). If it is more than 24 hours, Artora Pads will not process the complaint since we considered that the item is already used.
• Artora Pads will process defective and damaged items if you reach out to us in max. 3 days after the item has been delivered to you.

Exceptions or Non-Returnable Items

• Artora Pads cannot accept returns if the items you purchase were on sale or paid using a gift card.
• Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refund

• Artora Pads will notify you once we have received and inspected your return package.
• Artora Pads will let you know whether or not your package is approved to be refunded. If it is approved, you will directly receive your money, as we will automatically refund 85% of your money.

NOTE:

• Once we refund your money, it will not become our responsibility if you have not received your money directly.
• Please remember, it can take some time for your bank or credit card company to process and post the refund